Database Management and Analysis
Using customer feedback and website analytics requires data management expertise and Your Perceptions has it.
Ideal Software Systems - YP Client
After customer feedback is successfully collected, the storage, retrieval, and analytic possibilities are increased significantly by managing the data effectively. Data can be collected from a variety of sources including surveys, polls, website analytics, e-mail activity and submitted comments. Data is only used effectively when it is managed properly.
Your Perceptions offers a complete range of services to help clients consolidate customer feedback with all other aspects of the customer relationship:
- Data Mapping - Creating a map and identifying unified fields to assure consolidation of data in one place
- Programming - SQL, Access, and Excel driven database development and maintenance
- Coordination of data imports - from partners and all sources of customer input
- Query functionality - Standarizing basic information you need regularly and making it easy to access
- Hosting - Secure and password protected access
- General strategy - Organization of information into a central data repository
